Dee Anderson

Dee is one of the customer service representatives responsible for answering telephones in the office. Her duties include answering general questions related to accounts and explaining university policies and procedures.

Vicki Anderson

Vicki works with students and third-party sponsors for non-university awarded scholarships. Vicki processes Faculty/Staff waivers. She is also the contact person for students and registrars at the extended-campus sites.

Gidget Dove

Gidget works in the customer service area of the Budget Tuition Plan. Her duties include assisting students in completing their applications, both in person and over the phone. Gidget also processes Budget Tuition Plan fees and payments through the Cash Receipts System.

Vacant

Responsible for customer service in the Accounts Receivable area. Responsible for the application of payments, posting of departmental charges, refunding of account over payments, and reconciliation of Accounts Receivable transactions.

Judy Duncan

Judy operates the check-writing equipment producing all university checks as well as the earnings and deduction statements for employees on direct deposit. She also provides daily courier services to the Controller's office. Judy also handles debt-setoff claims for collection of delinquent accounts.

Susan Edwards

Susan serves as the Accounts Receivable Security System Administrator and handles all requests for Banner AR user access. She is responsible for running our monthly billing process and also controls the assessment of all student tuition and fees. She is also responsible for the maintenance of the university's unidentified payments fund.

James Elliott

James is the Manager of the Accounts Receivable function and in this capacity has responsibility for billing and collection of all university receivables. He establishes policies and deadlines related to billing and collection.

Gena Simmons

Gena is responsible for the reconciliation of all financial aid paid through the Accounts Receivable system - which includes federal, state and third party contracts. She also establishes new detail codes in the Accounts Receivable system.

Charlene Gillenwater

Charlene works in the collection area of the Bursar's Office. She is a customer service representative and is responsible for assigning accounts to collections and is our liaison with our collection agency. Charlene also handles payroll deduction for account receivables and processes application of payments for collection agency payments.

Carol Guest

Carol is Assistant to the Bursar. She handles correspondence, schedules meetings, travel, training and many other coordinative tasks to keep the office running smoothly. She also is responsible for all departmental purchases and ensuring invoices are processed for payment in a timely manner.

Debbie Huff

Debbie is the Supervisor for the collections area of the Bursar's Office. She is responsible for processing collections, debt set-off and balancing accounts assigned to collection and providing information for quarterly reports. Melissa serves as liaison to campus departments for processing their delinquent accounts.

Jan McGinty

Jan is one of the customer service representatives responsible for answering telephones in the office. Her duties include answering general questions related to accounts and explaining university policies and procedures.

Melissa Means

Melissa is responsible for the distribution of paychecks and works with the payroll direct deposit program in the Cash Receipts and Disbursements section.

Cristal Huff

Cristal processes all refunds on A/R accounts. This includes refunds from excess financial aid and over payments. She also processes all absentia waiver requests forms and is responsible for entering special rate codes for students who qualify for multiple types of rates. She also reconciles daily the revenue received on accounts.

Frances McCoy

Frances is responsible for receiving payments and distributing checks at the Customer Service Windows. She is also responsible for filing controllers petty cash checks, preparing statement items for entry into the university Accounting System, and data entry of the mail. She works in the Cash Receipts and Disbursements section.

Sandi Merrix

Sandi works in Cash Receipts & Disbursements and is responsible for providing training and funds compliance reviews across the university.

Janet Moran

Janet is Manager of Loans & Collections. She is responsible for delinquent account collections, and Perkins & HPSL loan processing.

Vacant

Works in the collection area of the Bursar's Office. This position is a customer service representative and is responsible for processing bankruptcies and making contact with delinquent customers for payment arrangements or to resolve disputed accounts. Also responsible for data entry of adjustments and serves as backup to the check-writer position and courier service.

Patricia Oliver

Pat works with Perkins, Health Professions Student Loans and Institutional loans that are in repayment. She conducts exit interviews and assists borrowers with deferments and questions regarding all aspects of the repayment of these loans.

Kelly Perkins

Kelly manages the Budget Tuition Payment Plan and supervises the customer service area of the Bursar's Office.

Erin Poff

Erin supervises the customer service section in Cash Receipts and Disbursements.

Emily Quesenberry

Emily serves as a customer service representative at our front office receptionist desk. Emily's duties include answering general questions related to accounts and explaining university policies and procedures to walk in customers.

Evelyn Ratcliffe

Evelyn is the University Bursar. She provides overall direction for the Office of the University Bursar, which includes Accounts Receivable, Collection of Delinquent Receivables, Cash Receipts & Disbursements, Budget Tuition, and reconciliation of revenue and most financial aid accounts.

Lisa Riggs

Lisa is responsible for receiving payments and distributing checks at the customer service windows. She is also responsible to receive and process all mail payments. She works in the Cash Receipts and Disbursements section.

Jeanette Robinson

Jeanette supervises the direct deposit of payroll process in Cash Receipts & Disbursements.

Stephen Rosebrough

Steve is the IT Manager in the Bursar's Office and webmaster for the Bursar website.

Gaynell Shawver

Gaynell works with students and sponsors related to third-party contracts and non-university awarded scholarships. She is also responsible for entering exemptions for the student exchange programs. She processes billings for all ROTC programs.

Tracy Shelton

Tracy is responsible for receiving payments and distributing checks at the Customer Service Windows. She is also responsible for processing bank bags and preparing pre-deposits for entry into the cash receipts system. She works in the Cash Receipts and Disbursements section.

Dee Shumate

Dee is our Direct Lending staff member. She serves as the liaison between the University, the Direct Loan Origination Center, and the U.S. Department of Education Direct Loan Staff to resolve problems related to transmission and recording of disbursement records. Reconciliation of all direct loan accounts are also a part of her responsibilities.

Barbara Simmons

Barbara is responsible for processing all returned checks and charge backs. She also prepares charge tickets and adjustments for resignations and other retroactive status changes. Stop Payments and the issuance of replacement checks are also included in her duties.

Rosa Lucas

Rosa is Manager of Cash Receipts & Disbursements. She is responsible for managing all cash collections and disbursements including the direct deposit program.

Tracie Smith

Tracie's position is responsible to monitor the promissory note process for the Perkins, Health Professional Student Loans and institutional loan programs. She also is responsible for assigning delinquent loans for collections and for the monthly reconciliation of the loans placed in collections. This position also creates the electronic files for submission of the loans to the University's loan servicer.

Debbie Taylor

Debbie is responsible for trouble shooting Banner Accounts Receivable System problems and managing projects for system enhancements and repairs. She works closely with our programmers and application developers in Administrative Information Systems.

Linda Terrill

Linda works with students and sponsors related to third-party contracts and non-university awarded scholarships. She is also responsible for setting up exemptions for Senior Citizens, War Orphans and Law Enforcement.

Nina Wilburn

Nina supervises the financial aid section of Accounts Receivable. This includes responsibility for all financial aid disbursements, the interpretation, crediting and billing of non-university scholarship awards, and the Virginia Prepaid Tuition Program. She also answers questions related to the application of financial aid awards to students' accounts.

Christine Viars

Christine is one of the customer service representatives responsible for answering telephones in the office. Her duties include answering general questions related to accounts and explaining university policies and procedures.